1. Introduction
Welcome to TRIPLR.
TRIPLR ("TRIPLR", "we", "our", or "us") is an AI-powered travel planning platform designed to help travellers discover destinations, build personalised itineraries, organise trips, collaborate with fellow travellers, and access travel-related information through our website, mobile applications, and related services (collectively, the "Services").
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our Services.
We are committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws.
By creating an account or using TRIPLR, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to all users of TRIPLR, including visitors to our website, registered account holders, TRIPLR Pro subscribers, and users of our iOS and Android mobile applications.
This Privacy Policy covers information collected through:
- TRIPLR Website
- TRIPLR Mobile Applications
- Customer Support
- Communications with TRIPLR
- Trip Planning Tools
- AI-powered Features
- Collaboration Features
- Subscription Services
This Privacy Policy does not apply to third-party websites, booking providers, airlines, hotels, or travel services that you access through external links provided within TRIPLR.
3. Information We Collect
The information we collect depends on how you use our Services.
3.1 Information You Provide
When you create an account or use TRIPLR, you may provide information including:
Account Information
- Full Name
- Email Address
- Password (securely managed through our authentication provider)
- Profile Photo (optional)
- Preferred Language
- Preferred Currency
- Travel Preferences
Profile Information
You may also choose to provide:
- Home Country
- Travel Interests
- Preferred Travel Style
- Accommodation Preferences
- Budget Preferences
- Accessibility Requirements
- Dietary Preferences
- Emergency Contact Information (optional)
Providing optional information is entirely at your discretion.
3.2 Trip Information
TRIPLR is designed to help you organise and manage your travel.
Accordingly, we may collect information relating to trips that you create, including:
- Destinations
- Countries Visited
- Cities and Regions
- Travel Dates
- Number of Travellers
- Itineraries
- Saved Activities
- Attractions
- Restaurants
- Notes
- Budget Information
- Expense Tracking
- Bookings You Choose to Record
- Packing Lists
- Travel Readiness Information
You control the information you add to your trips.
3.3 AI Interaction Information
When using AI-powered features, we may process:
- Trip Planning Requests
- Natural Language Prompts
- Questions Submitted to the AI Assistant
- Destination Preferences
- Travel Styles
- Feedback Provided on AI Responses
This information helps us provide relevant recommendations and improve our Services.
You should avoid including sensitive personal information within AI prompts unless necessary for your request.
3.4 Shared Trip Information
TRIPLR allows users to collaborate on trips.
When you share a trip:
- Invited travellers may view information you choose to share.
- Collaborators may add activities.
- Collaborators may edit itineraries where permissions allow.
- Collaborators may contribute notes and trip information.
You remain responsible for choosing who you share your trips with.
3.5 Subscription Information
If you subscribe to TRIPLR Pro, we may receive information including:
- Subscription Status
- Payment Status
- Billing Country
- Subscription Plan
- Renewal Dates
- Transaction Identifiers
TRIPLR does not store your full payment card details.
Payment processing is performed by trusted third-party payment providers.
3.6 Communications
If you contact us, we may collect:
- Emails
- Support Requests
- Feedback
- Bug Reports
- Feature Requests
- Survey Responses
- Attachments You Voluntarily Provide
These communications help us provide customer support and improve our Services.
4. Information Collected Automatically
When you use TRIPLR, certain technical information is collected automatically.
This may include:
- IP Address
- Browser Type
- Operating System
- Device Model
- Application Version
- Language Settings
- Approximate Geographic Region
- Referral Source
- Pages Viewed
- Features Used
- Session Duration
- Crash Reports
- Diagnostics
- Performance Metrics
This information helps us understand how our Services are used and identify technical issues.
5. Location Information
Some features may use location information to improve your experience.
Depending on your device settings, we may access:
- Approximate Location
- Current City
- Country
- Time Zone
Location information may be used to:
- Recommend Nearby Attractions
- Display Local Weather
- Provide Local Time
- Suggest Transportation
- Improve Destination Recommendations
You may disable location permissions through your device settings at any time.
Certain features may become unavailable if location permissions are disabled.
7. How We Use Your Information
We use personal information to provide, maintain, improve, and secure TRIPLR.
Providing Our Services
We use your information to:
- Create User Accounts
- Manage Trips
- Save Itineraries
- Synchronise Data
- Provide AI Recommendations
- Generate Personalised Travel Suggestions
Personalisation
We may personalise:
- Recommended Destinations
- Featured Journeys
- Suggested Activities
- Travel Insights
- Local Information
- Trip Planning Tools
Personalisation helps us deliver more relevant travel experiences.
Customer Support
We use information to:
- Respond to Enquiries
- Troubleshoot Issues
- Investigate Bugs
- Resolve Disputes
- Improve Customer Experience
Service Improvements
We analyse aggregated and de-identified usage patterns to:
- Improve AI Models
- Enhance Recommendations
- Identify Popular Features
- Improve Usability
- Optimise Performance
Where possible, analytics are aggregated or de-identified.
Security
We use information to:
- Detect Fraudulent Activity
- Prevent Unauthorised Access
- Secure User Accounts
- Investigate Suspicious Behaviour
- Protect Our Services
Legal Compliance
We may process personal information where necessary to:
- Comply with Applicable Laws
- Enforce our Terms of Service
- Protect Users
- Prevent Misuse
- Respond to Lawful Requests from Government Authorities
9. Third-Party Services
TRIPLR integrates with trusted third-party service providers to deliver certain features.
These providers may process information necessary to perform their services.
Examples include:
- Authentication providers
- Payment processors
- Cloud infrastructure providers
- Mapping services
- Analytics providers
- AI service providers
- Email delivery providers
Each provider maintains its own privacy practices and policies.
We encourage users to review the privacy policies of any third-party services they interact with through TRIPLR.
10. Data Security
Protecting your information is important to us.
We implement administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.
These safeguards may include:
- Encryption of data in transit
- Secure authentication
- Role-based access controls
- Regular security monitoring
- Infrastructure security controls
- Secure cloud hosting
- Continuous software updates
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Improve our Services
The length of time we retain information depends on the nature of the information and applicable legal requirements.
When information is no longer required, we will securely delete, anonymise, or de-identify it where reasonably practicable.
Certain information may be retained for longer periods where required by law or for legitimate business purposes such as fraud prevention, security investigations, or financial record keeping.
12. International Data Transfers
TRIPLR may store and process information in countries other than your country of residence.
By using our Services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different privacy laws than your own.
Where required by applicable law, we take reasonable measures to ensure that appropriate safeguards are in place to protect personal information transferred internationally.
13. Marketing Communications
If you choose to receive marketing communications, we may send you information about:
- New features
- Product updates
- Travel inspiration
- Promotions
- Newsletters
- Surveys
- Special offers
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link included in marketing emails
- Updating your communication preferences within your account settings
- Contacting us directly
Please note that even if you opt out of marketing communications, we may still send important service-related messages, including security notifications, account updates, subscription information, and legal notices.
14. Your Privacy Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include:
- Accessing your personal information
- Correcting inaccurate information
- Updating your profile
- Deleting your account
- Requesting deletion of personal data
- Exporting your personal information where available
- Managing marketing preferences
- Controlling location permissions
- Managing cookie preferences
- Objecting to certain processing activities where permitted by law
We will respond to valid requests within the timeframes required by applicable law.
To exercise your privacy rights, please contact us using the contact details provided in this Privacy Policy.
15. Your Rights
Depending on where you live, you may have certain privacy rights under applicable laws.
These rights may include the ability to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Restrict or object to certain processing activities where permitted by law.
- Withdraw consent where processing is based on your consent.
- Request a copy of your personal information in a portable format where applicable.
- Lodge a complaint with a relevant privacy or data protection authority.
We will respond to legitimate privacy requests within the timeframes required by applicable law.
To protect your privacy and security, we may ask you to verify your identity before processing your request.
16. Account Deletion
You may delete your TRIPLR account at any time through your account settings where available or by contacting our support team.
When your account is deleted:
- Your profile information will be removed or anonymised where reasonably practicable.
- Your future access to the Services will cease.
- Shared trips may remain visible to collaborators where necessary to preserve the integrity of shared itineraries.
- Certain information may be retained where required for legal, regulatory, fraud prevention, taxation, security, or dispute resolution purposes.
Backups containing your information may remain in secure systems for a limited period before being permanently removed in accordance with our backup retention practices.
17. Children's Privacy
TRIPLR is intended for individuals who are at least 16 years of age or the minimum digital age required under the laws of their country.
We do not knowingly collect personal information from children without appropriate legal authority or parental consent where required.
If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete that information as soon as practicable.
Parents or guardians who believe a child has provided personal information may contact us using the details provided below.
18. AI Features
TRIPLR uses artificial intelligence to help generate travel recommendations, itineraries, destination insights, and other travel-related content.
AI-generated responses are intended to assist with travel planning but should not be relied upon as professional, legal, medical, immigration, financial, or safety advice.
While we strive to provide accurate and up-to-date information, AI-generated content may occasionally contain errors, omissions, or outdated information.
Users should independently verify important travel information, including:
- Visa requirements
- Passport requirements
- Entry restrictions
- Government travel advisories
- Flight schedules
- Accommodation bookings
- Local laws
- Health requirements
- Emergency information
TRIPLR continually improves its AI systems, and anonymised or aggregated usage information may be used to improve the quality, safety, and performance of our Services where permitted by applicable law.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our Services
- New features
- Legal or regulatory requirements
- Improvements to our privacy practices
- Business developments
When material changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by law, we may notify users through the website, mobile application, email, or other appropriate communication channels.
Your continued use of TRIPLR after changes become effective constitutes acceptance of the updated Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
TRIPLR
Privacy Team
Email: privacy@triplr.ai
Website: https://triplr.ai
Support: support@triplr.ai
If you are making a privacy request, please include sufficient information to help us verify your identity and process your request.
22. Governing Law
This Privacy Policy is governed by the laws applicable to the operation of TRIPLR, unless otherwise required by mandatory consumer or privacy laws in your jurisdiction.
Nothing in this Privacy Policy limits any rights you may have under applicable privacy or consumer protection legislation.
23. Definitions
For the purposes of this Privacy Policy:
Account means a registered TRIPLR user account.
AI Services means the artificial intelligence features available through TRIPLR.
Personal Information means information that identifies or can reasonably identify an individual.
Services means the TRIPLR website, mobile applications, APIs, and related services.
TRIPLR, we, our, and us refer to TRIPLR and its operators.
User, you, and your refer to any individual using the Services.